Key Account Manager - KAM

Job Description

Managing and maintaining relationships with key clients Coordinating transportation, deliveries, and logistics operations for clients Handling customer complaints and resolving service issues promptly Monitoring client accounts and ensuring customer satisfaction Negotiating contracts, pricing, and service agreements Tracking shipments and ensuring timely deliveries Working closely with operations, warehouse, and transport teams Preparing reports on account performance and logistics activities Identifying opportunities for business growth and new clients Ensuring compliance with company policies and logistics procedures Monitoring fuel usage, transport efficiency, and fleet performance where applicable Following up on payments, invoices, and account reconciliations

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, Marketing, or related field
• Proven experience working as a Key Account Manager
• Strong knowledge of logistics and customer relationship management
• Excellent communication and negotiation skills
• Ability to manage key clients and maintain long-term business relationships
• Must be results-oriented and able to work under pressure