Field Engineer (functional / business analyst role)

Responsibilities

Understand and translate

• Understand the business processes and the solution technology well enough to judge what is feasible.
• Translate business requirements into clear, actionable items for the developers (user stories with acceptance criteria).
• Write clear requirement documents in French, with diagrams where needed (Miro board or others), and get them signed by the business before development starts.

Drive the business side

• Follow up with each department regularly, on site.
• Lead the project team's field visits, about every 3 weeks, and write a visit report after each one.
• Proactively follow up with business colleagues to obtain input, reviews and sign-offs on time.
• Set boundaries to keep the agreed scope; send every change request back through step 1 of the process (alignment of business requirements).
• Propose the order of features to management, with business impact and dependencies; management decides.
• Escalate to management when a decision, input or sign-off is blocked for more than 5 working days.

Drive delivery

• Act as gatekeeper for "ready for development" a feature goes to developers only when its document is signed and its user stories and acceptance criteria are in the GitHub Kanban. Requests that skip step 1 are not passed on. Exceptions are decided by the project lead; management supports this rule.
• Prepare and get sign-off on the next feature while the current one is in development, so development never waits for documentation.
• Follow up on development progress against the tracking tools (tracker, dashboard, GitHub Kanban).
• Coordinate testing: prepare test cases from the acceptance criteria, run/support functional tests and user acceptance tests (UAT) once developers have tested their code, track defects, and obtain written business approval.
• Prepare go-live with the department: user training, short user guides in French, first- week support.
• Keep the requirements tracker up to date and report status weekly.

Deliverables

• Signed requirement document per feature (in French), with diagrams where needed
• User stories and acceptance criteria in the GitHub Kanban
• Test cases and UAT sign-off per feature
• Up-to-date tracker and a weekly status note
• Field visit reports (about every 3 weeks)

How success is measured

• Share of features that start development with a signed document (target: 100 %)
• Number of features reworked after UAT sign-off, excluding new requests (target: falling month on month)
• Features live per month (target: increasing month on month)
• Time to go-live per feature (target: 4–6 weeks)
• UAT completed on the planned date (target: ≥ 80 %)

Profile

• 3+ years as business analyst, functional consultant or IT project coordinator
• Experience in process mapping, writing specifications and coordinating user testing
• Basic understanding of web applications and databases; comfortable with collaboration tools (e.g. Miro), GitHub and Google Sheets
• Domain knowledge of security services (guard scheduling, site deployment, attendance), HR/payroll or field operations is a plus
• Confident with senior colleagues: assertive, diplomatic, persistent
• Fluent French and professional written English: writes requirement documents in French for the business and user stories in English for the developers
• Discretion with personal data (HR and health data): signs a confidentiality agreement and uses only anonymised or test data for test cases and training

Practical details

• Location: on site with the departments, regular presence at field sites in Lomé, Togo
• Time on site: 100%
• Travel to field sites required; driver's licence is a plus

First three months

• Month 1: review the 11 live features and the 21 features developed without business alignment, meet every department and learn the 4-step process.
• Month 2: take at least one feature through all 4 steps with support from the project lead.
• Month 3: run the process on your own and propose the order of the next features.

Language Requirements

• Fluent in English (written and spoken).
• Fluent in French (working proficiency – ability to communicate with regional teams and clients).

Location & Work Arrangement

• Based in Lome, TOGO – this is an on-site role at our office.

Salary: Attractive

How to Apply: Please send all documents (cover letter, detailed CV, copy of valid ID, copies of diplomas, and work certificates) in a single PDF file 

Deadline: October 31, 2026.