Business Requirements and Change Analyst

Purpose of the Job:

The Business Requirements & Change Analyst is responsible for eliciting, analysing, and documenting business requirements with a strong focus on in-store operational processes and the effective use of POS and ERP systems. The role ensures that current processes are well understood, future process changes are clearly defined, and the impact of change on business users and stores is effectively managed, enabling successful implementation and sustained adoption across the business. This role acts as a key link between business stakeholders, store operations, and IT delivery teams, ensuring that solutions are practical, usable, and aligned to operational realities.

Job Objectives:

Business Requirements & Analysis

Extracting, analyse, validate, and document business requirements in collaboration with business and operational stakeholders Develop clear and structured documentation, including: Business Requirements Documents (BRDs) Functional requirements Process flows and business rules Use cases and acceptance criteria Analyse existing as‑is processes and define to‑be processes aligned to business objectives Ensure requirements are complete, traceable, and ready for discussion with the IT delivery team Support User Acceptance Testing (UAT) by clarifying requirements, validating outcomes, and supporting business sign‑off

Operational & In-Store Process Focus

Build a strong understanding of in‑store operational processes, including the use of POS and ERP systems Ensure that system and process changes are operationally practical and scalable across stores Identify process gaps, inefficiencies, and risks, and recommend improvements Represent store and business user needs throughout the solution lifecycle

Change Management & Business Impact

Assess the impact of system and process changes on business users and store operations Support structured change management activities, including: Change impact assessments Input into communication and training requirements Updates to operational procedures and process documentation Work with business stakeholders to ensure change readiness and adoption across the organisation and stores Support go‑live and post‑implementation activities to ensure changes are embedded into daily operations

Stakeholder Engagement

Work closely with a wide range of business stakeholders to understand needs, challenges, and priorities Facilitate workshops, process reviews, and requirement walkthroughs Act as an effective liaison between business, store operations, and IT delivery teams Proactively manage expectations and ensure alignment throughout the change lifecycle

Qualifications:

Relevant qualification in Business Analysis, Information Systems or a related field

Experience:

• +3-5 years’ experience in business analysis and/or change-related roles
• Retail, FMCG, or operational business experience (advantageous)
• Business analysis or change management certification (beneficial)

Knowledge and Skills:

Proficient in MS Office including Word, Excel, PowerPoint, Teams and Outlook